Virtual Reference Companion: A Guide for VR Coordinators and Librarians The Reference & User Services Association (RUSA), a division the the American Library Association, has designed this for anyone who works with or manages a virtual reference program. The purpose of this manual is to provide libraries with practical tools and methods for evaluation, recommendations for implementation, and examples of ways that libraries have improved services through analysis of these and similar instruments.
It includes starting a VR service, what skills those staffing the service should hold, and what types of technologies are relevant.
In this guide, features are discussed numerically based on the graphic above (moving counter-clockwise): What's Inside the Yahoo Chat Rooms 1.
Chat Room Title Located at the upper left-hand corner of the window, users can find the title of any Yahoo Chat room they open.
Click on a category to review the available Yahoo chat rooms in the opposite window panel.
PLA (Public Library Association) Tech Notes on Virtual Reference This is a short, web-based paper introducing Virtual Reference to public libraries. It also provides an empirical benchmark for evaluating virtual reference services Carroll, Holly, Brian Leszcz , Kristen Pool, and Tracy Strobel .
Association of Jesuit Colleges and Universities (AJCU) Virtual Reference Project: Service Policies and Guidelines Libref-L This list serv provides a moderated discussion of issues related to reference librarianship, including, but not limited to virtual reference. Group discusses live reference services for librarians Bridgewater, Rachel, and Meryl B. This book includes an overview of many questions that need to be answered when providing real-time, online reference service. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview—and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. The Evaluation of Worldwide Digital Reference Services in Libraries. The book is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. Virtual Reference Service: From Competencies to Assessment. This collection shares experts' best practices, forward looking models, and advice on new developments in virtual reference. This article focuses on virtual reference librarianship and the public library user, exploring the advantages of virtual reference in a public library setting as well as describing virtual reference service and virtual users.
The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A resource to aid in the decision whether to launch a reference service into cyberspace, and provides hints on selecting appropriate software. Virtually Seamless - Exploring the World of Virtual Public Librarians.
The article explores the way in which library users prefer to obtain reference assistance by focusing on reference use at academic libraries at Ryerson University and York University in Toronto, Ontario. Issues covered include technical troubleshooting, testing, training, marketing, and integration with existing digital services.
Deciding whether to offer a real-time virtual reference service. It then outlines and discusses in detail some of the issues that have arisen out of the service with comments and recommendations from our experience. A chronology offers a detailed examination of the challenges, compromises, and successes in developing software to support a new virtual reference service.